OTW Music serves the New Philadelphia musical community as a full-service shop run by a team of musicians and educators who bring real-world playing experience to their craft. The store handles instrument repair and re-stringing services, with particular expertise in orchestra and school band instrument support through their rent-to-own program. Their repair technicians work on guitars and a wide range of stringed instruments, offering everything from basic setups to more involved fretwork and maintenance.

Beyond guitar repair, OTW Music has built a reputation for comprehensive music services including instrument sales, trade-ins, and consignment options for used gear. Their luthier services extend to both student instruments and professional equipment, making them a go-to resource for players at all levels. The shop’s technical capabilities also include pro audio system design and installation, demonstrating their deep understanding of sound and electronics that translates well to instrument repair work. This combination of teaching background, playing experience, and technical skill gives their guitar tech team a well-rounded perspective on keeping instruments performing at their best.